UPDATE BEGINNING MAY 15, 2024
We’re here to serve YOU!
As an organization dedicated to providing you with exceptional service, we are constantly searching for ways to improve our operations. In this light, we have carefully assessed our processes and concluded that shifting our order window time frame will enable us to serve you better.
While this change will not affect the four-day window you have to place your order, it will provide an extra day between order placement and order pick-up, giving our warehouse team two days instead of one to process your order once it is placed.
Simply put, you will still be able to choose your desired pick-up day. You will just need to place your order one day earlier.
This change will bring numerous benefits to our valued partners. Most importantly, it will provide improved order accuracy and quality and increased efficiency in our truck routes and driver placements. The additional time will create more efficient product movement in our warehouse, allowing us to rescue more food.
We are confident that this change will make our service even better for you.
Please make sure that your entire team, especially the person who places your order, is aware of this change.
All orders may be opened six business days before intended pick up, and must be submitted by 2:00pm three business days before the pickup date.
Please see the table below for a guide on when orders need to be submitted during a regular week, with no holidays or closures.
Placing an Order
Agencies can place food orders for pickup from our warehouses or delivery sites. Please see the resources below for more information.
Our Inventory can be viewed here – this version is updated Monday, Tuesday, and Friday. Our live version can be accessed through PWW by viewing “Print Shopping List.”
Orders can be placed 3-6 business days before pickup. Orders can be placed online, by phone or email.
Delivery & Distribution Calendar
Online Ordering
Start your online order here. To receive a PWW log-in, you must be an active program, and attend a short training. Contact the Member Services Department or view our “Agency Education” page for upcoming training dates! You can also access a recorded version of the training HERE! Please be sure to provide the required information following the training.
By Email
Send your completed Order Form by email, or send an email that includes item numbers, item names and quantities desired, along with contact information for those placing the order AND picking up the order (if different). E-mail orders are placed Monday-Friday, 9:00am-2:00pm.
Latham: FBorders@regionalfoodbank.net
Cornwall: FBHVorders@foodbankofhudsonvalley.org
By Phone
When placing an order by phone, provide your name, phone number and program ID#. Please have all your desired items listed ahead of time so that the order can be placed in a timely fashion. Phone orders are placed Monday-Friday, 9:00am-2:00pm.
Latham: 518-786-3691
Cornwall: 845-534-5344