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North Country Conference

October 24 @ 8:30 am - 3:30 pm

Conference Agenda 

REGISTRATION (8:30 a.m.-9:00 a.m.)

WELCOME & INTRODUCTIONS (9:00 a.m.-9:15 a.m.)


Customer Service & Accommodating Special Populations

Think about your agency’s customer service: is it good enough, or can you do better? What if you delivered five star services to each and every person served? How would that impact your clients, volunteers, and supporters? Many of the clients we serve face a variety of challenges including disabilities, chronic illnesses and food allergies. This session will raise awareness about these challenges and provide guidance about how to accommodate individuals’ needs with quality service.

Food Safety

This class is designed to help better educate agencies about the importance of safe food handling procedures.  Topics will include code dates, food recalls, dented cans, proper storage of food, safe handling and preparation, food allergies, and much more! This class is required of all Emergency Feeding Programs receiving HPNAP funding and is highly recommended for all members.

LUNCH (12:30 p.m.-1:00 p.m.)

GENERAL SESSION: (1:15 p.m.-1:45 p.m.)

Just Say Yes to Fruits and Vegetables: Nutrition Education & Healthy Pantry Initiative


Primarius Web Windows:

PWW is not just for online ordering! Starting in November, Agencies receiving HPNAP Grants will now be required to submit monthly reports using our Primarius Web Windows (PWW), the portal also used for online ordering. If you haven’t already been trained and given a login, each agency must be trained before the start of the grant year.

Succession Planning

Ever feel like your organization is a house of cards that may topple when one person or a few key people leave? You are not alone! Whether your organization is run by paid staff or volunteers, it’s important to have a plan in place to transition to new leaders when the time arises. This workshop will discuss the import of identifying all key tasks performed by those in your organization, providing opportunities to cross-train and developing a plan to ensure quality services continue seamlessly in the event of the departure of key staff or volunteers.

This conference is free to Food Bank member agencies and includes workshops, materials, and lunch.

All registration is due by October 12. Registrations received by September 28 will be entered in the “Early Registration Raffle.”

Every attendee who checks in before 8:45 a.m. will be entered into the “Attendee Raffle.”

To register, please contact Kelly Jones at KellyJ@regionalfoodbank.net or 518-786-3691 ext. 236.

When registering, please have the following information available for each attendee:

Agency Name

Agency ID#

Attendee’s Name(s)

Phone Number

Email address, if available

Choices For Each Breakout Session:

SESSION 1: Customer Service and Accommodating Special Populations

SESSION 2: Primarius Web Windows or Succession Planning




October 24
8:30 am - 3:30 pm
Event Category:


Hotel North Woods
2520 Main Street
Lake Placid, NY 12946 United States
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