Welcome, Regional Food Bank Partners!
If you are a member agency and have ideas for improving our services, we invite you to MAKE A SUGGESTION.
If you are interested in becoming a partner agency, VISIT THIS PAGE to learn more.
This page and the available resources will continue to expand, so please check back often!
DELIVERY SCHEDULE
Our Distribution Docks are open Monday through Friday, 7:30 a.m. to 12:00 p.m. and from 12:30 p.m. to 3:00 p.m. for our agency partners to “Shop the Dock.” We recommend arriving no later than 2:30 p.m., so you have plenty to time to go through the wide array of available products.
| FOR PICKUP ON | ORDER OPENED ON | SUBMITTED BY 2:00PM |
|---|---|---|
| Monday | Friday (2 weeks previous) | Wednesday (previous week) |
| Tuesday | Monday (previous week) | Thursday (previous week) |
| Wednesday | Tuesday (previous week) | Friday (previous week) |
| Thursday | Wednesday (previous week) | Monday (current week) |
| Friday | Thursday (previous week) | Tuesday (current week) |
AGENCY RESOURCES & FORMS
General
Policies and Procedures
Infraction Policies Memo
Sample Intake Form (English / Español)
Food Allergen Notice (please see Food Allergen Law for more information)
Who to Contact – Both Distribution Centers
Online Ordering Webinar
Self-Guided Tutorial to Placing An Online Order
Partner Agency List by County
Community Health, Nutrition, and Food Safety Guide
Nourish to Flourish Blog
HPNAP/OS Grant
HPNAP and Operations Support Grants
Directions for HPNAP Reporting in the Online Ordering Portal (PWW)
HPNAP Infosheet
HPNAP Pantry Guide Q&A Webinar Recording – September 30, 2024
Items for Posting
Agency Bill of Rights (English/Español)
Guest Bill of Rights (English/Español)
Rules
Soup Kitchen and Emergency Shelter Guidelines
Food Pantry Guidelines
USDA
USDA Civil Rights Training
Civil Rights Training Documentation Sheet
Appendix A/2026 Income Guidelines
USDA Self Attestation Form
USDA Self Attestation Translated Forms (Arabic, Bengali, Chinese-Simple, Chinese-Traditional, French, Haitian-Creole, Italian, Korean, Pashto, Polish, Russian, Spanish, Ukrainian, Urdu, Yiddish)
USDA Written Notice of Beneficiary Rights
Procedure for Reporting USDA Damaged Product
USDA Damaged Product Log- Online Submission
USDA Damaged Product Log- PDF
USDA Infosheet
American Sign Language “And Justice For All” Flyer
American Sign Language “And Justice For All” Video Translation
STUDENT PROGRAMS RESOURCES
BackPack Program Toolkit
BackPack versus School Pantry Comparison
Frequently Asked Questions
Find Food Flier
2026 BackPack Program Delivery Location and Schedules
Delivery Site Protocol
Culturally Responsive Food Information
Microwave Recipe Guide from Food Bank of the Southern Tier
School Pantry Program Toolkit
BackPack versus School Pantry Comparison
2026 Delivery Locations and Calendar (Please note that all dates listed on this page are for general RFB delivery and not specific to the School Pantry Program.)
Please note: If you are operating a School Pantry and are looking for pick-up efficiencies with your BackPack Program, please contact the Children’s Programs team at childrensprograms@regionalfoodbank.net.
Find Food Flier
Culturally Responsive Food Information
Microwave Recipe Guide from Food Bank of the Southern Tier
SENIOR PROGRAMS RESOURCES
Interest Form
Frequently Asked Questions
INNOVATION AND OPPORTUNITY RESOURCES
Have a partner-related question? Feel free to contact me or a member of our Programs team
PORTAL MENU
AGENCY AND PARTNER PORTAL HOME
MAKE A SUGGESTION
SERVICE INSIGHTS RESOURCES
BECOME A PARTNER AGENCY
UPCOMING PARTNER WORKSHOPS
SIGN-UP FOR PARTNER EMAIL UPDATES
AGENCY RESOURCES & FORMS
General
Policies and Procedures
Infraction Policies Memo
Delivery Site Protocol
Sample Intake Form (English/Español)
Food Allergen Notice (please see Food Allergen Law for more information)
Who to Contact – RFB
Who to Contact – FBHV
HPNAP/OS Grant
Operations Support Documentation Forms for 2023/2024
OS/HPNAP Timeline
Directions for HPNAP Reporting in PWW
HPNAP Infosheet
Items for Posting
Agency Bill of Rights (English/Español)
Guest Bill of Rights (English/Español)
Rules
Soup Kitchen and Emergency Shelter Guidelines
Food Pantry Guidelines