AGENCY AND PARTNER PORTAL

Welcome, Regional Food Bank Partners!

If you are not yet part of the Regional Food Bank network, learn how you can BECOME A MEMBER AGENCY. If you are already a member agency and have ideas for improving our services, we invite you to MAKE A SUGGESTION. And we invite you to sign up for the SERVICE INSIGHTS, which collects and shares data to strengthen food banking for everyone.

This page and the available resources will continue to expand, so please check back often!

DELIVERY SCHEDULE (as of 5/15/2024)

FOR PICKUP ONORDER OPENED ONSUBMITTED BY 2:00PM
MondayMonday (previous week)Wednesday (previous week)
TuesdayTuesday (previous week)Thursday (previous week)
WednesdayTuesday (previous week)Friday (previous week)
ThursdayWednesday (previous week)Monday (current week)
FridayThursday (previous week)Tuesday (current week)

AGENCY RESOURCES & FORMS

General

Policies and Procedures
Infraction Policies Memo
Sample Intake Form (English / Español)
Food Allergen Notice (please see Food Allergen Law for more information)
Who to Contact – Both Distribution Centers
Online Ordering Webinar
Partner Agency List by County
FoodForward Information Page (Winners to be announced before the end of the calendar year)

HPNAP/OS Grant

Operations Support Documentation Forms for 2024/2025
OS/HPNAP 2024-2025 Timeline (Current year)
Directions for HPNAP Reporting in the Online Ordering Portal (PWW)
HPNAP Infosheet
HPNAP Pantry Guide Q&A Webinar Recording – September 30, 2024

Please note: For the 2025-2026 OS/HPNAP Timeline: Applications will open on April 1, 2025. This is a change from previous years, when it opened on March 1. Please visit this page often for more information as we get closer to that date. Thank you.

Items for Posting

Agency Bill of Rights (English/Español)
Guest Bill of Rights (English/Español)

Rules

Soup Kitchen and Emergency Shelter Guidelines
Food Pantry Guidelines

USDA

CHILDREN’S PROGRAMS RESOURCES

BackPack Program Toolkit

Frequently Asked Questions
Find Food Flier
2024 Delivery Calendar – RFB
2024 Delivery Calendar – FBHV
BP Delivery Sites 2024
Delivery Site Protocol
Culturally Responsive Food Information
Microwave Recipe Guide from Food Bank of the Southern Tier

School Pantry Program Toolkit

Frequently Asked Questions
School Pantry 2024 Calendar – RFB
School Pantry 2024 Calendar – FBHV
Find Food Flier
2024 Delivery Sites
2024 School List
Delivery Site Protocol
Culturally Responsive Food Information
Microwave Recipe Guide from Food Bank of the Southern Tier