General
Policies and Procedures
Infraction Policies Memo
Sample Intake Form (English / Español)
Food Allergen Notice (please see Food Allergen Law for more information)
Who to Contact – Both Distribution Centers
Online Ordering Webinar
Partner Agency List by County
FoodForward Information Page (Winners to be announced before the end of the calendar year)
HPNAP/OS Grant
Operations Support Documentation Forms for 2024/2025
OS/HPNAP 2024-2025 Timeline (Current year)
Directions for HPNAP Reporting in the Online Ordering Portal (PWW)
HPNAP Infosheet
HPNAP Pantry Guide Q&A Webinar Recording – September 30, 2024
Please note: For the 2025-2026 OS/HPNAP Timeline: Applications will open on April 1, 2025. This is a change from previous years, when it opened on March 1. Please visit this page often for more information as we get closer to that date. Thank you.
Items for Posting
Agency Bill of Rights (English/Español)
Guest Bill of Rights (English/Español)
Rules
Soup Kitchen and Emergency Shelter Guidelines
Food Pantry Guidelines
USDA
- USDA Civil Rights Training
- USDA Self Attestation Form
- USDA Written Notice of Beneficiary Rights
- USDA Self Attestation Translated Forms (Arabic, Bengali, Chinese-Simple, Chinese-Traditional, French, Haitian-Creole, Italian, Korean, Pashto, Polish, Russian, Spanish, Ukrainian, Urdu, Yiddish)
- USDA Damaged Product Log- Online Submission
- USDA Damaged Product Log- PDF
- Procedure for Reporting USDA Damaged Product
- USDA Infosheet
- Appendix A/2025 Income Guidelines
CHILDREN’S PROGRAMS RESOURCES
BackPack Program Toolkit
Frequently Asked Questions
Find Food Flier
2024 Delivery Calendar – RFB
2024 Delivery Calendar – FBHV
BP Delivery Sites 2024
Delivery Site Protocol
Culturally Responsive Food Information
Microwave Recipe Guide from Food Bank of the Southern Tier
School Pantry Program Toolkit
Frequently Asked Questions
School Pantry 2024 Calendar – RFB
School Pantry 2024 Calendar – FBHV
Find Food Flier
2024 Delivery Sites
2024 School List
Delivery Site Protocol
Culturally Responsive Food Information
Microwave Recipe Guide from Food Bank of the Southern Tier